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October 19, 2007

A Customer Service Culture means no whining about members

Riffing off the last post... From page 24 of 7 Measures of Success...

"This would be a great place to work if it weren't for the members" is the type of humorous comment often voiced by association staff. Such statements, even in jest, are never even whispered in remarkable associations."
Well, at least the 7 Measures group thinks those comments are "humorous" too.

Yes, I am having a really exciting Friday night.

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