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September 18, 2008

Twitter for customer service. @comcastcares knows how

American Public Media's Marketplace radio show recently featured Comcast's use of Twitter to engage with its customers, something I've blogged about a few times here.

You can read the transcript or listen to the story.

You might be subscribed to blog alerts for your association, but if you aren't subscribed to twitter alerts, you're missing a not-insignificant chunk of the conversation. Use to set it up.

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